Volunteer Best Practices
- Volunteer Text Login & Send/Receive Text SMS/MMS Procedure
- Recommended Browsers and Devices
- Long Wait Time Troubleshoot
- Audio Troubleshoot
- COS Dialer Volunteer Training
- COS Volunteer Best Practices
- Scripts & How They Work
- Types of Calls
- Taking Calls
- Hot Keys
- Coding Calls
- Coding/Transferring Patch Calls
- Freeform Response