COS Knowledgebase
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Activity overview
Latest activity by COS Knowledgebase-
COS Knowledgebase created an article,
Text Data Download - Column Descriptions
The columns below are appended to the end of the data that was originally loaded into a COS project. Cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique ...
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COS Knowledgebase created an article,
Live Call Data Download - Column Descriptions
The columns below are appended to the end of the data that was originally loaded into a COS project. cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique...
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COS Knowledgebase created an article,
Leave Pre-Recorded Voice Mail Live Calls
A new feature has been added to COS (as of version 5.1.2) to allow pre-recorded audio files to be left on answering machines when making live calls. It is setup so that agents/volunteers code the ...
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COS Knowledgebase created an article,
Access VAN Folders and Survey Questions
To allow VAN permissions to share your folders, and other features with COS, you must grant user access in VAN to your COS Call Server API Key. In Folders, click edit folder and add permissions by ...
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COS Knowledgebase created an article,
Clear a queue
Go to Projects / Dialer Master, and highlight the queue you want to clear. Then click the Clear Queue button. Please note that if calls have already been made on a project, apart from test calls...
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COS Knowledgebase created an article,
Volunteer Text Login & Send/Receive Text SMS/MMS Procedure
Click the "Login Link" provided by your organizer Enter your email address Enter the password provided by your organizer Click "Login" If this is your first time logging in the you will also ne...
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COS Knowledgebase created an article,
Agent Script Substitution
The agent script substitution allows the agent user to toggle between varying scripts such as bilingual scripts or differing scripts based on pre-defined criteria. COS can support multiple substitu...
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COS Knowledgebase created an article,
NGP VAN API Key to Call Server COS
COS includes full bi-directional integration with NPG VAN for My Voter & My Campaign VAN accounts. To get started, you'll need to request a VAN API key for Call Server COS Under your VAN account...
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COS Knowledgebase created an article,
Sync a Project to VAN
COS allows you to create campaigns that can sync the results to VAN, as well as pull down VAN survey questions and data exports. Furthermore, you can add activist codes to any survey result respon...
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COS Knowledgebase created an article,
Assign Centers
Assigning records allows the user to determine how many records are assigned for an individual project. Records can be assigned based on landline or cellphones. There are two types of dialer system...