COS Knowledgebase
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Activity overview
Latest activity by COS Knowledgebase-
COS Knowledgebase created an article,
10 DLC Registration
This method of registration is via twilio integration. The preferred method is via campaign registry. (Knowledge Base article coming soon) Create New Entry Click "Management" and select "Phone ...
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COS Knowledgebase created an article,
Script - Live Call
TABLE OF CONTENTS Script Opening Variable Data Script Header Agent Substitutions Script Question Show Question If Question Random Group Randomize Responses and Randomize Pin...
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COS Knowledgebase created an article,
Text Data Download - Column Descriptions
The columns below are appended to the end of the data that was originally loaded into a COS project. Cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique ...
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COS Knowledgebase created an article,
Live Call Data Download - Column Descriptions
The columns below are appended to the end of the data that was originally loaded into a COS project. cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique...
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COS Knowledgebase created an article,
Phone Setup
COS allows manager users to create lists of authenticated phone numbers. These lists are known as phone groups and are used with text and robo projects. Numbers may be added and grouped by area cod...
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COS Knowledgebase created an article,
Access VAN Folders and Survey Questions
To allow VAN permissions to share your folders, and other features with COS, you must grant user access in VAN to your COS Call Server API Key. In Folders, click edit folder and add permissions by ...
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COS Knowledgebase created an article,
Setting up a S3 bucket
Navigate in AWS to S3 and create a new BucketOn the new bucket navigate to Permissions -> Bucket Policy and apply. (specify the bucket name in the policy (replace BUCKET NAME)).
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COS Knowledgebase created an article,
Volunteer Text Login & Send/Receive Text SMS/MMS Procedure
Click the "Login Link" provided by your organizer Enter your email address Enter the password provided by your organizer Click "Login" If this is your first time logging in the you will also ne...
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COS Knowledgebase created an article,
Agent Script Substitution
The agent script substitution allows the agent user to toggle between varying scripts such as bilingual scripts or differing scripts based on pre-defined criteria. COS can support multiple substitu...
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COS Knowledgebase created an article,
Set up domain with the COS URL Shortener
You can use your own domain or subdomain as the domain name used with the COS URL shortener. To do this, you must first go into your domain hosting, and create an "A Name" on your domain or subdoma...