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COS Knowledgebase

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Latest activity by COS Knowledgebase
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    COS Knowledgebase created an article,

    Text Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project. Cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique ...

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    COS Knowledgebase created an article,

    Live Call Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project.   cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique...

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    COS Knowledgebase created an article,

    Access VAN Folders and Survey Questions

    To allow VAN permissions to share your folders, and other features with COS, you must grant user access in VAN to your COS Call Server API Key. In Folders, click edit folder and add permissions by ...

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    COS Knowledgebase created an article,

    Clear a queue

    Go to Projects / Dialer Master, and highlight the queue you want to clear.   Then click the Clear Queue button. Please note that if calls have already been made on a project, apart from test calls...

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    COS Knowledgebase created an article,

    Volunteer Text Login & Send/Receive Text SMS/MMS Procedure

    Click the "Login Link" provided by your organizer Enter your email address Enter the password provided by your organizer Click "Login" If this is your first time logging in the you will also ne...

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    COS Knowledgebase created an article,

    Agent Script Substitution

    The agent script substitution allows the agent user to toggle between varying scripts such as bilingual scripts or differing scripts based on pre-defined criteria. COS can support multiple substitu...

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    COS Knowledgebase created an article,

    NGP VAN API Key to Call Server COS

    COS includes full bi-directional integration with NPG VAN for My Voter & My Campaign VAN accounts.   To get started, you'll need to request a VAN API key for Call Server COS Under your VAN account...

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    COS Knowledgebase created an article,

    Sync a Project to VAN

    COS allows you to create campaigns that can sync the results to VAN, as well as pull down VAN survey questions and data exports.  Furthermore, you can add activist codes to any survey result respon...

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    COS Knowledgebase created an article,

    Assign Centers

    Assigning records allows the user to determine how many records are assigned for an individual project. Records can be assigned based on landline or cellphones. There are two types of dialer system...

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    COS Knowledgebase created an article,

    Type of Dialers in COS

    COS utilizes two types of dialers to make phone calls, the predictive dialer and the human dialer. Predictive Dialer The predictive dialer will dial through all the numbers in a list automatically...