Avatar

COS Knowledgebase

  • Total activity 382
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 315

Activity overview

Latest activity by COS Knowledgebase
  • Avatar

    COS Knowledgebase created an article,

    Text Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project. Cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique ...

  • Avatar

    COS Knowledgebase created an article,

    Live Call Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project.   cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique...

  • Avatar

    COS Knowledgebase created an article,

    Leave Pre-Recorded Voice Mail Live Calls

    A new feature has been added to COS (as of version 5.1.2) to allow pre-recorded audio files to be left on answering machines when making live calls.  It is setup so that agents/volunteers code the ...

  • Avatar

    COS Knowledgebase created an article,

    Access VAN Folders and Survey Questions

    To allow VAN permissions to share your folders, and other features with COS, you must grant user access in VAN to your COS Call Server API Key. In Folders, click edit folder and add permissions by ...

  • Avatar

    COS Knowledgebase created an article,

    Clear a queue

    Go to Projects / Dialer Master, and highlight the queue you want to clear.   Then click the Clear Queue button. Please note that if calls have already been made on a project, apart from test calls...

  • Avatar

    COS Knowledgebase created an article,

    Volunteer Text Login & Send/Receive Text SMS/MMS Procedure

    Click the "Login Link" provided by your organizer Enter your email address Enter the password provided by your organizer Click "Login" If this is your first time logging in the you will also ne...

  • Avatar

    COS Knowledgebase created an article,

    Agent Script Substitution

    The agent script substitution allows the agent user to toggle between varying scripts such as bilingual scripts or differing scripts based on pre-defined criteria. COS can support multiple substitu...

  • Avatar

    COS Knowledgebase created an article,

    NGP VAN API Key to Call Server COS

    COS includes full bi-directional integration with NPG VAN for My Voter & My Campaign VAN accounts.   To get started, you'll need to request a VAN API key for Call Server COS Under your VAN account...

  • Avatar

    COS Knowledgebase created an article,

    Sync a Project to VAN

    COS allows you to create campaigns that can sync the results to VAN, as well as pull down VAN survey questions and data exports.  Furthermore, you can add activist codes to any survey result respon...

  • Avatar

    COS Knowledgebase created an article,

    Assign Centers

    Assigning records allows the user to determine how many records are assigned for an individual project. Records can be assigned based on landline or cellphones. There are two types of dialer system...