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COS Knowledgebase

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Latest activity by COS Knowledgebase
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    COS Knowledgebase created an article,

    10 DLC Registration

    This method of registration is via twilio integration.  The preferred method is via campaign registry. (Knowledge Base article coming soon)   Create New Entry Click "Management" and select "Phone ...

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    COS Knowledgebase created an article,

    Script - Live Call

    TABLE OF CONTENTS Script Opening Variable Data Script Header Agent Substitutions Script Question Show Question If Question Random Group Randomize Responses and Randomize Pin...

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    COS Knowledgebase created an article,

    Text Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project. Cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique ...

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    COS Knowledgebase created an article,

    Live Call Data Download - Column Descriptions

    The columns below are appended to the end of the data that was originally loaded into a COS project.   cr_id - the call record ID number. Once uploaded, every record in a universe is given a unique...

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    COS Knowledgebase created an article,

    Phone Setup

    COS allows manager users to create lists of authenticated phone numbers. These lists are known as phone groups and are used with text and robo projects. Numbers may be added and grouped by area cod...

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    COS Knowledgebase created an article,

    Access VAN Folders and Survey Questions

    To allow VAN permissions to share your folders, and other features with COS, you must grant user access in VAN to your COS Call Server API Key. In Folders, click edit folder and add permissions by ...

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    COS Knowledgebase created an article,

    Setting up a S3 bucket

    Navigate in AWS to S3 and create a new BucketOn the new bucket navigate to Permissions -> Bucket Policy and apply.  (specify the bucket name in the policy (replace BUCKET NAME)). 

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    COS Knowledgebase created an article,

    Volunteer Text Login & Send/Receive Text SMS/MMS Procedure

    Click the "Login Link" provided by your organizer Enter your email address Enter the password provided by your organizer Click "Login" If this is your first time logging in the you will also ne...

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    COS Knowledgebase created an article,

    Agent Script Substitution

    The agent script substitution allows the agent user to toggle between varying scripts such as bilingual scripts or differing scripts based on pre-defined criteria. COS can support multiple substitu...

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    COS Knowledgebase created an article,

    NGP VAN API Key to Call Server COS

    COS includes full bi-directional integration with NPG VAN for My Voter & My Campaign VAN accounts.   To get started, you'll need to request a VAN API key for Call Server COS Under your VAN account...