The Dialer Dashboard allows manager users to enable/disable dialer queues, customize each individual dialer configuration and monitor dialer statistics.

• DID - the dialer ID
• Created - the date and time queue was created.
• Enable - allows the user to turn the dialer on or off:  True = On   False = Off
• Type - the type of dialer being used to dial the project, either Human or Predictive
• Project - the project number assigned to the dialer queue
• Universe - the total number of records assigned to the dialer
• Goal Type - the type of goal for each individual project
• Calling Window - the predetermined time in which the project can be dialed
• Numbers
  • G - Goal
  • P - Goal Progress
  • R - Remaining for Goal
  • A - Assigned
  • D - Number on Dialer
• Agents
  • O - Offline
  • A - Available
  • P - On Call
  • W - Wrap up
  • B - Break
  • T - Training
• 15 Min - the overall stats of the dialer queue from the previous fifteen minutes
  • D - Dials Made
  • C - Agent Connects
  • T - Time Call to Agent
  • A - Average Available
  • P - Average On Call
  • W - Average Wrap-up
• Config - the configuration settings for each dialer queue
  • RD (Redial Time) - the amount time that will pass before another pass is made through the list
  • RA (Redial Max Attempts) - the total number of times a record can be redialed
  • #L (Max number new dials)
  • L2AR (Line to agent ratio)
  • AM (Answer Machine Detect) - enables the answering machine to be turned on and off
  • NAT (Second before No Answer)
  • REC (Recordings) - enables recordings to be turned on and off
  • AIS - Agent Initial State (T-Training, A-Available)