Once a texting project has been built it will need to be sent out. This operation includes two processes, sending the texts and coding the text responses.

Sending Texts

To send text messages the user must navigate to the "Agent Send" screen. This page can accessed through two different routes. The first way is to go to SMS Master. There will be a column labeled "SMS Send Count". Click the "Send(#)" in the project that has messages that need to go out and COS will navigate to the agent send screen. The number that is located in the SMS send count represents the number of available records left to send out. This is the only way agent users will be able to navigate to the send screen.

The second way to navigate to the agent send screen is through the project dashboard. From the dashboard click "SMS Setup" on the left side of the screen. At the bottom of the page is a button labeled "Send Screen". COS will navigate to the agent send screen. This is only available to manager users.

To send out a text click "Send SMS" and COS will send out the text message. Only one message can be sent per click.