- Complete (C): The call was initiated and the survey was completed (either partially or fully)
- Initial Refusal (IR): customer refused call before script could be read
- Disconnect/Out of Service (D): phone number does not work
- Wrong Number (WN): number does not belong to the person on file
- No answer (N): no one answers the phone, it just rings
- Busy (B): phone line is busy
- Answering Machine (A): phone went to voicemail and no message was left
- Left Message (LM): phone went to voicemail and message was left
- Never Called (NC): phone has not been called
- Fax (FX): phone number is a fax number
- Language Barrier (LB): person on the other line speaks no English (Spanish)
- Other Language Barrier (OB): person on the other line speaks no English but not Spanish
- Deceased (DE): the person on the list has passed away
- Do Not Call (DC): person asks to not be called again
- Ghost Call/Dead Air (N)
- Abandon (N)
- Answer (N)
- Not Available (N)
- Hangup (N)
- Busy (B)
- Congestion (B)
- Intercept (D)
- Machine (A)
- No Agent (NA) - No agent available to take call
- Spanish Language Barrier (SP) - customer on the other line speaks no English but speaks Spanish
Robo Call Status Codes
- Answer (C)
- Machine (LM)
Patch Projects
- Complete Patch (CP): Yes Patch, when Q1=1
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