• Complete (C): The call was initiated and the survey was completed (either partially or fully)
• Initial Refusal (IR): customer refused call before script could be read
• Disconnect/Out of Service (D): phone number does not work
• Wrong Number (WN): number does not belong to the person on file
• No answer (N): no one answers the phone, it just rings
• Busy (B): phone line is busy
• Answering Machine (A): phone went to voicemail and no message was left
• Left Message (LM): phone went to voicemail and message was left
• Never Called (NC): phone has not been called
• Fax (FX): phone number is a fax number
• Language Barrier (LB): person on the other line speaks no English (Spanish)
• Other Language Barrier (OB): person on the other line speaks no English but not Spanish
• Deceased (DE): the person on the list has passed away
• Do Not Call (DC): person asks to not be called again
• Ghost Call/Dead Air (N)
• Abandon (N)
• Answer (N)
• Not Available (N)
• Hangup (N)
• Busy (B)
• Congestion (B)
• Intercept (D)
• Machine (A)
• No Agent (NA) - No agent available to take call
• Spanish Language Barrier (SP) - customer on the other line speaks no English but speaks Spanish

Robo Call Status Codes

• Answer (C)
• Machine (LM)

Patch Projects

• Complete Patch (CP): Yes Patch, when Q1=1